Privacy Policy

Welcome to Asia Love's Privacy Policy. Your privacy is fundamental to us, and we've created this policy to clearly explain how we collect, use, and protect your personal information. This policy is written in plain language because we want you to fully understand our practices.

This Privacy Policy was last updated on January 16, 2025. Any future changes to this policy will be posted on this page with a new effective date.

By using Asia Love's services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our practices, please do not use our services.

Account Information

When you create an account with Asia Love, we collect information necessary to provide our services and ensure the safety of our community. This includes:

• Basic profile information (name, date of birth, gender)
• Contact information (email address, phone number)
• Login credentials
• Profile photos and videos you choose to upload
• Location information (approximate location based on IP address, or precise location if you grant permission)

Profile Information

To help you find meaningful connections, you may choose to provide additional information in your profile, such as:

• Physical attributes and appearance
• Lifestyle preferences and interests
• Relationship goals and preferences
• Professional and educational background

We recommend you carefully consider what information you share in your profile, as it will be visible to other users of our service. You should avoid sharing sensitive personal information in your public profile.

Member Interactions

We store information relating to the social interactions between you and other members. Whilst you can expect a basic degree of privacy between you and the other member, you should not assume these interactions are completely private. Moderators and automated moderation services may access this information for moderation purposes, or to track usage patterns. This includes:

• Messages between yourself and another member
• Your interaction status with other members such as liked, hidden, and blocked status
• Metadata surrounding your interactions with other members

Please keep in mind this data is visible internally to our staff.

Usage Information

When you use our Services, we automatically collect certain information about your activity and device, including:

• Usage patterns and interactions with our Services
• Technical information about your device and Internet connection
• IP address and server logs for security monitoring
• Analytics data about how you use our platform

If you are not a registered user, then we limit our tracking to essential functionality and security purposes. We do not use third-party tracking cookies or allow third-party advertising networks to collect information about you. For more details about our cookie usage, please see our Cookie Policy.

If you are a registered user, then we may extend this tracking for non-essential purposes such as targeted marketing, upselling, and monitoring usage behaviour.

Essential Services

We use your information to provide and improve our core dating services, including:

• Creating and managing your account
• Matching you with potential partners based on your preferences and behavior
• Enabling communication between members
• Processing your transactions and managing membership levels
• Providing customer support and responding to your inquiries

Security and Platform Integrity

To maintain a safe and trustworthy platform, we use your information to:

• Verify your identity and prevent fraudulent accounts
• Monitor and prevent abusive or harmful behavior
• Investigate and address violations of our terms of service
• Protect the security of our users and systems

Service Improvement and Marketing

We analyze user behavior and platform usage to improve our services and provide targeted features:

• Analyzing usage patterns to enhance user experience
• Developing new features and services
• Providing personalized match recommendations
• Displaying relevant membership options based on your usage

Public Profile Information

The information you choose to include in your profile will be visible to other users of our service. We recommend carefully considering what information you share publicly, as we cannot control how other users may use this information.

Service Providers

We work with trusted service providers who help us operate, improve, and secure our services. These providers are bound by strict confidentiality agreements and may only use your information to perform services on our behalf. Our service providers assist with:

• Payment processing and fraud prevention
• Customer support services
• Data hosting and infrastructure
• Security and abuse prevention
• Analytics services

Legal Requirements

We may disclose your information if required by law, regulation, or legal process. This may include:

• Responding to legal requests from law enforcement or other government authorities
• Protecting our rights, property, or safety
• Enforcing our terms of service or investigating violations
• Preventing fraud or other illegal activities

When possible and permitted by law, we will notify you of such requests for your information.

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication requirements
• Monitoring systems for suspicious activity

While we implement strong security measures, no system is completely secure. We cannot guarantee the absolute security of your information, and you provide it at your own risk.

Access and Control of Your Data

You have several rights regarding your personal information. You can:

• Access your personal data and receive a copy of it
• Correct or update your information through your account settings
• Request deletion of your account and associated data
• Object to certain types of data processing
• Withdraw consent for optional data processing

Most of these controls are available directly through your account settings. For additional assistance or special requests, please contact our support team.

Account Deletion

You can delete your account at any time through your account settings. When you delete your account:

• Your profile will be immediately hidden from other users
• We initiate a 7-day grace period before permanent deletion
• After the grace period, we permanently delete your personal information
• Some information may be retained for legal compliance or legitimate business purposes

If you cannot access your account, contact our support team for assistance with data deletion.

Asia Love operates globally, which means your information may be transferred to and stored in countries other than your own.

By using our services, you consent to these international transfers of your information, subject to the protections described in this policy.

Active Accounts

We retain your personal information for as long as your account is active or as needed to provide you with our services. This includes:

• Profile information and preferences
• Communication history with other users
• Account activity and transaction records

After Account Deletion

After you delete your account, we may retain certain information:

• To comply with legal obligations
• To resolve disputes or enforce our agreements
• To prevent fraud or abuse
• For backup and archival purposes

This retained information is secured and accessed only when necessary for the purposes specified above.

Asia Love's services are strictly for adults aged 18 and older. We do not knowingly collect or maintain information from persons under the age of 18. If we become aware that a person under 18 has provided us with personal information, we will take steps to delete such information and terminate their account.

If you believe we may have information about a person under 18, please contact us immediately at support@asialove.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will:

• Post the updated policy on our website
• Update the "last modified" date at the top of this policy
• Notify you via email or through our service for significant changes

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Privacy Officer: dpo@asialove.com
• Support: support@asialove.com

For general support inquiries, please visit our Contact Page.